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Shipping Policy

ALTHOUGH “FREE SHIPPING” IS ADVERTISED, THERE IS STILL A COST INVOLVED WITH SHIPPING PRODUCTS. THE COST OF SHIPPING IS INCLUDED IN THE PRICE OF THE ITEM.

Free shipping offer does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not be eligible for Free Shipping.

Free shipping NOT available on international, Alaska, Hawaii, Puerto Rico and other U.S. Territories or APO/FPO orders. Only standard ground shipping orders to residential and commercial addresses in the continental US are eligible for Free Shipping.

Estimated shipping time

Most orders will ship the same day or the following business day! TrendsAuto.com strives to ship as fast as possible, shipping out most orders within 24 hrs.

We usually receive a tracking number from our manufacturers when your order ships. We then email this tracking number to you within 24 hours of your order shipping out, so you can easily track your package(s) from the factory to your door.

Delivery time

Once the item ships, please allow an additional 1-5 business days for delivery to your door. Because our products ship from warehouses and manufacturers across the US, exact shipping method and times will vary by item. Also, your items may not ship together or arrive at the same time.

Oversized Freight

Oversized items are labeled as oversized on their product information page. Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item.

Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes. Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Companies Loading Dock at no additional charge to you.

Packaging Damage

Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at TrendsAuto@yahoo.com or call 920.364.9492 so we can complete the claim and process a replacement order.

Alaska, Hawaii, and U.S. Territories, International Ordering & Shipping including Canada

TrendsAuto.com can ship most items to Alaska, Hawaii, Puerto Rico and other U.S. Territories, and International. These orders will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.

If you would like to determine the shipping costs before placing your order, please call 920.364.9492 or e-mail Orders@Trendsauto.com. Include the items you wish to order and the exact address they will be shipping to. We'll email you a shipping quote for the items you want within 1-2 business days.

Placing an order outside the Continental U.S.

There are three ways to place an order with TrendsAuto.com:

Our on-line shopping cart: Add the item(s) you wish to order to the Online Shopping Cart. At checkout request a shipping quote in the comments box. We’ll contact you within 1-2 business days to confirm your order. The order will not be processed until we have received approval of the shipping costs.

Place your order by phone: Orders can also be placed by calling 920.364.9492. Must be able to speak English.

E-mail: Send an e-mail to Orders@Trendsauto.com with the item(s) you wish to order and the complete shipping address. We'll contact you within 1-2 business days with a total for your order.

In order to protect you from fraud, we will ask that you fax a copy of your credit card and a form of identification to 1-920-730-7323 before we process your order. We will send you an email requesting this information once we have received your online order – feel free to order now and fax the information later when we request.

Customs and Brokerage Fees International orders are subject to tariffs, customs duties and associated assessments.

These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by TrendsAuto does not include any of these fees. The company delivering the package normally charges the customs fees.

Order Change / Cancellation Policy

Unless an order has been processed for shipment, it may be changed or cancelled by calling 920.364.9492 or send an e-mail request to Orders@Trendsauto.com. The order is not changed until you’ve spoken to a TrendsAuto.com representative directly or have received confirmation e-mail. Once an order has been processed for shipment, it is out of our control (Note: we pride ourselves on fast shipping and most orders are processed for shipment in 24 business hours or less).

  If your request is denied due to shipment, you still have the opportunity to return the item through our normal return process for a refund minus shipping costs.

Payment methodsPayments are accepted in US funds by Visa, MasterCard, Discover and American Express.

Sales Tax

All shipments to Wisconsin will be charged 5% sales tax

Customer Service

To check on the status of an existing order, or for product questions and other issues, please see your order confirmation email and click on the supplied link.

 

 

Terms and conditions

On rare occasions, erroneous price or availability listings may appear on this site or independently operated affiliate sites. While we apologize for the inconvenience such an error may cause, TrendsAuto.com reserves the right to correct inaccuracies at any time, with or without notice, and update any related orders. We also reserve the right not to price match against any erroneous price listing on this site or any other site.

TrendsAuto.com Returns/Exchange Policy

We do accept returns and exchanges at Trends Auto. Any returned merchandise must be in its original packaging and condition. There will be a 50% re-stocking fee applied for any items returned that are not in its original packaging and condition, or if they are returned without an RMA number.

Returns may be accepted on installed items with a 50% restocking fee.  Any electronics that are returned back used or in VIN lock condition will have a $150 charge assessed along with any other additional fees that would apply.
Please note the following:

UNLESS OUR COMPANY IS IN ERROR OR THE LISTING IS IN ERROR, THE CUSTOMER IS RESPONSIBLE FOR PAYING RETURN SHIPPING COSTS, THE ORIGINAL SHIPPING COSTS, AND A 15% RESTOCKING FEE.
Exchange Example:

$159.99 original purchase price

- $23.99 15% restocking fee

$136.00

- $26.45 original shipping cost to our customer

-------------

$109.55 TOTAL REFUND AMOUNT   

New Item Being Ordered For Exchange: 

$175.68 delivered price of new item

- $109.55 credit

$66.13 BALANCE OWED

Returns Example:

$159.99 original purchase price

- $23.99 15% restocking fee

$136.00

- $26.45 original actual shipping cost to our customer

$109.55 TOTAL REFUND AMOUNT


All Returns must have a Return Goods Authorization (RGA) from TrendsAuto.com
To obtain an RGA email Returns@Trendsauto.com.  Warranty items: TrendsAuto.com sells the highest quality products with the best warranties in the industry. TrendsAuto.com stands behind all manufacturers warranties 100%.  Email the details of your warranty assistance needs to TrendsAuto@yahoo.com. TrendsAuto.com will do its very best to take care of the problem for you or put you in touch with the manufacturer if necessary.

General Website Disclaimer We have made every effort to ensure that the information on this website is correct at any time. However, typographical errors, prices or specifications can be subject to change and will be corrected without prior notice. We reserve the right to correct any inaccurate information and are not responsible for typographical errors.

 

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About Trends Auto

Welcome to Trends Auto, one of America's fastest growing online retailers of specialty automotive accessories! Trends Auto features the hottest new parts and accessories and top quality products from trusted name brands. Our custom-fit and universal products are designed to provide protection, comfort, safety, style and enhanced performance for all cars, pickup trucks, vans, sport utility vehicles, and cross over vehicles. Trends Auto has auto accessories for Ford, Dodge, GMC, Chevrolet, Jeep, Mazda, Nissan, Honda, Mitsubishi, Toyota, Isuzu & hundreds of other vehicles. Whether shopping online or over the phone you are sure to find a great selection of auto, truck & suv accessories.

 Our top sellers include air filters, air intake kits, bumpers, billet grilles,  grille guards, cargo liners, floor mats, mud flaps, seat covers, bug shields, window visors, rain guards, pickup truck bed covers, tonneau covers, chrome trim accessories, running boards, side steps, nerf bars, snow plows, cargo management products, roof racks, bike racks, truck and suv racks and more. Trends Auto has fourteen brands and thousands of parts. Brands like Access, AVS, Auto Ventshade, EGR, Hatchie Bottom, Husky Liner, K & N Filters, Lloyd Mats, Lund, Mats4less, Nifty, Pop & Lock, Putco, Stampede, SnowSport,  and Westin.

We have been selling quality car, truck, automotive and SUV accessories for over 25 years. We take pride in our products and know our customers will be satisfied with the quality, durability, ease of operation and installation. Trends Auto has a knowledgeable, friendly and professional staff that is standing by to answer any questions you may have. We want every customer that chooses us to get exactly what they need for their vehicle. We pledge to provide you with the lowest prices in the industry and the quickest ship times. Our mission is to provide each customer the best possible shopping experience for automotive accessories. Our goal is to provide an easy to navigate site with the fastest part lookup capabilities. We look forward to serving your truck & auto accessory needs!

 

 Trends Auto address: 3005 N Marshall Rd, Appleton, WI 54911

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